I wore my “fat pants” to work today. And then complained to my coworker, Nada, all day long that they’re not so loose anymore. And that that’s a BAD sign. They used to hang off me.
Next thing I know, Jerry, the owner of the local Au Bon Pain arrived with this offering of pastries for me. (see photo above.) He said the feedback letter I’d sent them last week was the most detailed he’d ever received in his 20 years in customer service. I’m really not sure if I should take that as a compliment or as a scary commentary on my obsessive nature.
You see, last week I’d had it with Au Bon Pain and I wrote them a feedback email. 4 out of my 5 recent food visits were really frustrating, and I wanted to let them know, with some constructive input. (Plus, writing my detailed letter was a great distraction from doing my actual work.)
I kind of like the place overall, and some of the menu items. But the customer service had been so weird. They would modify my orders to work around the fact that they were persistently out of major items. But they would modify the order and not say anything. I’d discover it back at the office and be like, WTF is this? This is some spontaneous random creation that I didn’t order, this doesn’t even exist on the menu!
I started referring to it as Au Bon Pain in the Ahsss. And I was beginning to hear the buzz around the office about how “That place’ll never last… “. Damn, if that was my restaurant, I’d want to know!
The pastries sound like a sweet ending to the story but the reality is that Nada and I ate so many of them that we ended up feeling sick all night long. I was so geeked up on the sugar that I couldn’t sit still for hours. So now I’m pissed again. I feel fatter than ever. (Now it’s not just Au Bon Pain in the Ahss. It’s Au Bon Pain in the Faht Ahss.) Plus Jerry basically used the same tactics that work so well for drug dealers… give ’em a free taste, and get ‘em hooked.
(After the sick feeling goes away, Nada and I know we’re going to want more. And we’re probably going to trot our fat asses up to Au Bon Pain for another fix. Great. Looks like I’ll be wearing the fat pants for awhile longer.)